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Terms and Conditions

for full details on our terms and conditions please contact us

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Postage - Delivery - Returns


Free Postage - For all Pet I.d Tags

Standard postage - For up to 10 items is £3.99 (Inc.VAT)
This excludes Raised Bowl Stands and Hook On Bowl Holders.

Courier Delivery - £7.50 (Inc.VAT) -
Raised Bowl Stands and Hook On Bowl Holders up to any 10 items

For Example : 

When will i recieve my order? 

Most orders will reach you within 3 working days

Very rarely items may have recently run out of stock, we will then contact you regarding delivery,


You will be informed of an expected delivery date for all made to order products

We post Monday - Friday, and do not process orders on Weekends/Bank Holidays

If you order is made after 1pm it will be processed the next day


My order has not arrived?

If you have not recieved your order within 4 working days please contact us and we will resolve the issue.



Returns

In the unlikely event that your order is incorrect or damaged on delivery? Just inform us within 14days of delivery. Post the order back to us with the reciept and we will replace the order for the correct one at our expense or refund the order and all postage to you. 

If you order the incorrect product or change your mind? Just inform us within 14days of delivery. Post the order back to us in the original packaging with the reciept, we will then exchange the order or refund the cost of the item only. You will be charged for postage of exchanged items. 

Unfortunatly all personalised Pet ID Tags can not be returned. If you have a problem with an ordered ID Tag please contact us. 

Please enclose contact details with all returns.

This does not affect your statutory rights as a customer.